FAQ

What insurances do you accept?

We participate with most insurance companies.  The majority of our patients have Anthem Blue Cross Blue Shield, Humana, United Healthcare, and Aetna but we accept many others.  The insurance environment has become very complex; therefore, we recommend calling your insurance plan provider to verify that we participate with your particular policy.  Unfortunately, we are not currently accepting Medicaid.  Please bring your child’s insurance card to each visit.

What are your office hours?

Weekdays 8:30 A.M. - 5 P.M with the first appointment at 9 AM.

Saturday 8:30 A.M. – 12 Noon.

We close from 1-2 PM each day for lunch and typically turn phones off 15 minutes prior to the end of each day

When is your last appointment of the day?

The last well-child check is at 4 P.M.

The last sick visit is at 4:30 P.M.

Are co-payments required at time of service?

Yes, we request payment be made at the time service is rendered and may be made with cash, check, or Visa/Mastercard.  If for some reason this is not possible, a bill will be sent to you. Do not keep a sick child away from needed care because you aren’t prepared to pay at the time. Feel free to discuss issues with our front-office staff.

What should we do about questions after office hours?

Our nursing staff is available to answer question during our regular office hours.

For emergencies, urgent illnesses, or urgent questions (something that cannot wait through the night or weekend), a physician is available 24 hours a day.  After office hours, please call 859-323-0077 to reach the University of Kentucky Medical Triage service.  A registered pediatric nurse will answer your call, provide advice, and notify the physician on call if necessary. Keep in mind that questions regarding medications (dosages, etc) can often be answered most efficiently by a 24-hour pharmacy. 

Will my insurance cover a visit for vaccines only?

Each insurance plan is different; therefore, we highly recommend checking with your insurance provider first.  Many insurance companies consider the vaccines such as the flu shot as a “preventative service” and will only pay for the visit and vaccine during your child’s yearly preventative exam. If this is the case, your options are to request the vaccine during the yearly preventative exam (remember it will only be available fall/winter), pay out of pocket, or go to a clinic where no office visit is charged (Health Department, Kroger’s, Walgreen’s, etc).

Are we accepting new patients? 

Yes!